"Important to Capture “Voice of Employee” to Assess Business Performance "

It’s a known fact, to set up and sustain a running business, human capital is very crucial. In a dynamic environment such as today where organization our thriving on key attributes like good customer service, high productivity, etc. top management of all leading org across industries are becoming more and more concerned and taking all necessary steps to constantly monitor the pulse of their employees. As a result there is a growing trend to invest a great deal of thought to ensure accurate feedback is solicited from every employee at each stage of an employee life cycle i.e. Employee on-boarding survey, employee exit survey, employee satisfaction survey, etc.

In this fast pace environment, survey methodology makes this task much simpler and efficient. Besides offering comfort of anonymity to the respondents it also brings structure to the responses captured which enable the management to analyze and subsequently interpret the root cause more accurately. Survey mode i.e. should it be online, face 2 face, hard copy; etc can be decided keeping in mind the scale of audience (sample size), org culture and the sensitivity surrounding the core issue.

There was a time when organization used to deploy these surveys as a reactive remediation when they sense a problem w.r.t high employee turnover, low productivity, growing employee grievances, etc. However now corporate do have a pro-active outlook and prefer to run employee on boarding and exit survey as a part of their standard operating procedures under the broader human resources framework.

Lately, another trend has been noticed amongst the leading corporate, to ensure that all such survey exercise is done required justice and clear goals are put forth to address the people issues, they are seeking professional guidance and support from an external party. Most of the consulting firms involved in advisory services do provide conceptual and administrative assistance to execute on boarding, performance management, employee satisfaction and exit survey successfully, needless to mention these services come at certain price.